Delivery Terms

1. Deliveries are made in Europe only, to the postal address indicated by the User in the purchase
order, while the territories of Campione d’Italia, Livigno, San Marino and Città del Vaticano are
explicitly excluded.

2. It is understood that the address indicated by the User in the purchase order is considered for
shipping address and that this cannot be modified in any way after the completion of the
purchase process.

3. The User is solely responsible for the address provided for shipping.

4. In order to avoid fraud, the carrier in charge of the delivery reserves the right to check the identity
of the User by checking an identity document, which demonstrates the coincidence of the order
and payment data.

5. For the same purpose, the User must provide a telephone number – preferably mobile – that may
be used during the transaction or shipment, as well as the indication of the name on the intercom
or bell at the delivery address.

6. Delivery times are those indicated during the purchase process. In the case of omitted indication
of a specific delivery date, it will take place no later than 30 (thirty) days from the confirmation of
the order by Edesignerbrands.

7. Upon delivery of the Products to the appointed carrier, an e-mail confirming the shipment will be
sent to the User containing, where possible, the tracking code with which to check the shipment
status on the carrier’s website.

8. Deliveries will be made from Monday to Friday, during normal office hours, excluding holidays.

9. Delivery is deemed completed when the Product is made available to the User at the address
specified in the purchase order. No delivery to the floor.

10. In case of impediments to delivery due to force majeure, Edesignerbrands cannot be held
responsible in any way.

11. In the event that the Product is not delivered or is delivered late, the User may submit a complaint
to Edesignerbrands by e-mail to the following e-mail address:,
indicating the number and date of the order as reported in the order confirmation e-mail in
addition to data on the invoice where it was issued. Edesignerbrands will examine the complaint
and communicate the result to the User as soon as possible and in any case within 30 (thirty)
days from the date on which the complaint was filed. If it appears that the non-delivery or delay in
the same is attributable to Edesignerbrands and are not due to the impossibility of delivering
already settled previously, fortuitously or force majeure:

a. In case of non-delivery, Edesignerbrands will proceed to reimbursement of sums paid by the
User, as soon as possible and in any case within 30 (thirty) days from the date of filing the
claim. The reimbursement amount will be communicated by e-mail and credited via the same
payment method used by the User, unless otherwise agreed between the parties, or by
voucher. However, it is understood that Edesignerbrands declines all responsibility for any
delays in crediting the reimbursement that depend on the management system of the
payment method used by the User, by the Edesignerbrands bank itself or by the User’s bank.
The possibility of the User to adhere to the current commercial offers remains unaffected;

b. In case of delivery with a delay of more than 30 (thirty) days compared to the specific delivery
term indicated on the Site or, when this is not present, with respect to the maximum term of
30 (thirty) days from the one following the dispatch of the order. If the User still wishes to
retain the purchased Products, Edesignerbrands will proceed with the reimbursement of any
sums paid by the User for shipping costs, as soon as possible and in any case within 30
(thirty) days from the date of presentation of the complaint. If, however, the User does not
wish to retain the Products, the preceding paragraph will apply.